Terms and Conditions

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These terms and conditions serve as the contract between the customer and the Cakes By Tina. By paying the non refundable deposit, the customer is agreeing to the these terms and conditions.

Terms and conditions are subject to change without notice. 

The prices listed on the Price and serving page are base-line prices. Please note that add-ons (fondant, fillings, edible images, etc.), stacking and extensive design work will increase the price of your custom cake/treat.

Booking your order:

Once the details are decided a Non-refundable deposit of 30% of your total is due to book your date (within 48 hours) which is listed on your quote. Additional cost may apply for a rush order.

The remaining balance is due by the date listed on your invoice

Cancellations:

--The initial deposit reserves your event date, is non-refundable and non-transferable. Its monetary value cannot be applied to store credit or a later dates.  When we take your event order, we begin the process of declining other orders. As we get closer and closer to your event date, the chances of re-booking your date are greatly reduced.  Cancellations made 3 weeks before the due date will receive a refund of their product.   If for any reason we cancel you will be refunded entirely. 

REFUNDS:

the Cakes By Tina will guarantee your custom cake / treats.  If you are not satisfied at pick up you have the choice to not take the cake in exchange of a full refund. 

All cakes are taste tested in advance, thus a non edible product will never leave the Cake By Tina's kitchen,  however if the custom cake / treats do not taste satisfactory to the customer upon serving (please adhere to temperature conditions etc.).  3/4 of the cake must be returned to the Cakes By Tina to qualify for a partial refund.   PLEASE NOTE: food can pick up the scent of your vehicle. Smoke, Weed etc. Should your vehicle smell of any strong odors the Cakes by Tina is not responsible for the after taste.

WEDDING ORDERS (wedding, grooms)
When ordering 14 days or more in advance, a 50% non­-transferable deposit in required to confirm your reservation. Final payment is due fourteen (14) days prior to event date.  Unless we have previously spoke.
If this order has been placed within 14 days of the event date, payment in full is required to confirm your reservation.  If the event is postponed for any reason, please submit the new event date no later than 30 days prior to the event. The remaining will be split into two equal payments. The first payment is due on the ORIGINAL due date. The second payment is due fourteen (14) days prior to the NEW event date.  Any subsequent rescheduling will incur a $75 rescheduling fee for each occurrence (unless discussed).  A 15% late fee will be charged each day any of the aforementioned payments are late.

 CAKE ORDERS (birthday, shower, anniversary, etc.)
When ordering 14 days or more in advance, a 30% non­-transferable deposit is required to confirm your reservation. Final payment is due by the date written in your invoice for delivery or pickup of the items ordered. If this order has been placed within 14 days of the event date, payment in full is required to confirm your reservation.  A 15% late fee will be charged each day the final payment is late.

ALLERGY:
-- The product may contain or come into contact with milk, wheat, nuts, soy and other allergens. The customer is responsible for notifying the guests. the Cakes By Tina has made several allergy friendly cakes with NO issues, we clean top to bottom before baking the order however, there is always a chance of Cross contamination. the Cakes By Tina is not responsible for any adverse effects of allergic reactions.  

CHANGES:

--The final date of any changes for the size, flavor, style, etc. of the cake are due 14 days prior to the event depending on the change . Any changes after this date cannot be guaranteed and changes may be subject to additional charges. 
--All changes to existing orders must be submitted in writing through email only. thecakesbytina@hotmail.com, 

 Facebook messenger FB: https://www.facebook.com/Tinathecakesbytina 

or Instagram messenger:  https://www.instagram.com/thecakesbytina/

 Changes communicated via phone will not be honored.  
--Seasonal items may incur an additional charge or may be substituted if unavailable.

VARIATIONS IN DESIGN:

-- While the Cakes By Tina makes every effort to provide exactly the flavor, filling, decoration, size, color, shape, and design discussed during consultations, creating cake is an art form and may be subject to variations.
-- If the customer supplies an image or likeness to be created, the Cakes By Tina will make every attempt to make the item as close to the likeness as possible. Inspiration pictures are welcomed, however no two cakes are exactly alike.  In the event that the product requires equipment or ingredients that cannot be obtained within the time allotted (exotic flavors, molds, shapes, stamps, texture, additional novelty such as glitter), the closest resemblance available will be used to complete the product.
-- Color matching is not a precise science and different sugar substrates take color differently. the Cakes By Tina will do everything possible to make substrates match to each other and to match provided color swatches, but sometimes it is not possible to make a 100% perfect color match and some colors are just not achievable using food grade dyes.
-- the Cakes By Tina cannot match a “verbal” color. Colors that are sent via electronic device,  will be matched closest as possible. To attempt a color match, you must provide a color swatch 14 days in advance of the event.
-- To maintain stability and the integrity of your event cake, The Bakery reserves the right to make design and structural changes to your cake on site or off, without prior notification.

SITE & VENUE CONDITIONS:

-- the Cakes By Tina reserves the right to refuse set up of a cake in any location that is not properly air conditioned or weather proofed or on any cake plateau or stand that does not appear sturdy enough to hold the weight of our cakes. All efforts will be made to work with venue staff to find placement better suited for your cake to make sure it looks beautiful on your arrival.
-- Cake is heavy and requires a perfectly level and sturdy table and cake plateau/stand. the Cakes By Tina is not responsible for any damage caused by tables or cake plateaus/stands that were unable to withstand the weight of our cakes or improperly installed, or installed at a lean.
-- Once cakes are set up, they are not intended to be moved until served. the cakes By Tina is not responsible for damage caused by others after the cake is set up by the Cakes By Tina staff 
-- Tall cocktail tables are not suitable for tiered cakes over 2 tiers tall, and are not recommended, as someone will have to climb a ladder to both set up the cake, and again at the reception to disassemble and serve your cake.
-- Please be aware that 5 tiered or larger cakes on a standard height table may require a step stool or step ladder to disassemble and serve.

RIGHTS & WAIVERS:

-- the Cakes By Tina reserves the right to take photos of the product for display or promotion without the customer's consent.
-- the Cakes By Tina is not responsible for any damage to the cake after pick-up, delivery/set up is complete. Cakes are heavy and require a climate controlled environment (at or below 75 degrees).  Cake/treats will melt in the sun and heat.
-- If flowers are provided by an outside source, the arrangement of the flowers is included in the delivery fee. It is acknowledged by the Cakes By Tina and the customer that fresh flowers are not a food product. They may contain pesticides, dirt, insects and other contaminants. 
-- If the customer elects to pick up the cake, the customer is responsible for the cake as soon as it leaves the Cakes By Tina's premises. Cakes need to be on a FLAT surface (no seat or laps), cakes need to be in a cool car, Heat will melt cakes. Be carful of bumps and turns. Cakes should NOT Travel in a car that has a strong odor.    Upon visual inspection of cake and its departure from the premises, the customer approves the cake's visual appearance and waives any rights to a refund based on the style, design or visual appearance of the cake. 
-- the Cakes By Tina will not be liable for any special, incidental, punitive, or consequential damages, whether foreseen or unforeseen, regardless of whether liability is based on breach of contract, breach of express or implied warranty, negligence, strict liability, tort, or otherwise. 
-- Only items, actions and dessert details explicitly listed in the invoice are guaranteed by the Cakes By Tina.

EQUIPMENT RENTAL:

All equipment rental prices include a rental fee and a deposit. If the rented items are returned to the Cakes By Tina within 3 days, the deposit will be returned to the customer electronically If the item is not returned within 3 days, the customer forfeits the deposit. If shipping the items back to the Cakes By Tina, the customer will have 5 business days and must provide a shipping tracking number via email when shipped.